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This
page answers the most frequently asked questions that we receive from
our customers:
Please wait for the entire page to load before clicking on one of the
links below. If a link seems not to work, click "Reload" or
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1) What brand of uniforms do you sell?
2) Do you sell at wholesale to dealers?
3) Do you offer uniform samples?
4) What is your delivery (turnaround) time?
5) Do you offer team discounts?
6) Do you carry the larger sizes (xxxl-xxxxl)?
7) What is the minimum order quantity?
8) Will you ship to an APO address?
9) How can I pay for my order?
10) What is your return policy?
11) What is a Tackle Twill lettering or numbering?
12) What is a Heat Press lettering or numbering?
13) Do you carry minor league baseball merchandise?
14) How can I check the status of my order?
15) Do you sell also equipment?
16) I forgot my password... How can I access
my order / quote?
17) How can I become a dealer for your company?
18) Can I download and print out an order form
to be used off-line?
19) I can't find an answer to my question.
What should I do?
1) What
brand of uniforms do you sell?
Uniforms Express is a manufacturer. We use the
same American made fabric, Visa polyester, which is worn at the major
league level. We cut and sew all of our own lettering and numbering
in-house. Our customization truly defines our quality. With our uniforms,
you'll have that new look year after year. We guarantee the craftsmanship
on all of our products. 
2) Do
you sell at wholesale to dealers?
We offer wholesale pricing to dealers outside of the United States.
In the U.S. we only sell direct. This insures the customer timely delivery
at the best possible prices.
3) Do
you offer uniform samples?
Yes, we do. In order to receive samples you must first receive a uniform
quote. After you have received a quote call toll free at 1 888 661-7044.
There is a $20 charge which is credited towards your order. The $20
charge includes a return shipping label from UPS so there are no charges
for returning the samples. All samples must be returned.
4) What
is your delivery (turnaround) time?
We guarantee delivery in less than 6 weeks. Rush orders are also available
and can be delivered in as little as 3 weeks.
5)
Do you
offer team discounts?
Yes, discounts are typically reserved for larger orders but we have
specials that are available to all teams. Click
here to find out what specials are currently available.
6) Do
you carry the larger sizes (xxxl-xxxxl)?
Yes, there are no discounts on these and there is a 15% and 20% surcharge
respectively. The surcharge is not calculated on the customization.
7) What
is the minimum order quantity?
Uniforms Express has no minimums for uniforms, jackets and pullovers.
The minimum for hats, belts, socks, T-shirts, and mocks is 12. Custom
caps the minimum is 24.
8)
Will you
ship to an APO address?
Sorry, but we do not ship to APO addresses.
9) How
can I pay for my order?
You can choose from the following payment methods:
1) Credit Card (we accept MasterCard, VISA or American Express credit cards)
2) Check (US customers only)
3) School Purchase Order (Call for details)
4) Bank wire
5) Money Order
6) Cashiers Check
7) Western Union
10) What
is your return policy?
In the rare case of a Uniforms Express mistake or defective merchandise,
we will replace your uniforms free of charge. Any such replacement will
be processed as a rush order. We offer free samples so that you can
size your players just right. We'll replace any item that is not customized
and that has not been worn if you've ordered the wrong size. However,
there are no returns on customized garments.
11) What
is Tackle Twill lettering or numbering?
Tackle Twill lettering and numbering is a polyester twill material that
is cut and sewn to the garment. It's what's used on all professional
quality uniforms. We use the highest quality twill and sew it with perfection.
12) What
is Heat Press lettering or numbering?
Heat press lettering and numbering is available for cotton MLB replica
jerseys only. This is a heat-applied material that is cost effective
for Little Leagues and other youth teams with a limited budget.
13)
Do you
carry minor league baseball merchandise?
We do offer adjustable minor league caps but only when ordered in league
quantities.
14) How
can I check the status of my order?
The fastest way is to call our toll free phone number: 1 888 661-7044
(US customers only). You will be asked for your name, order number and
team name. You can also e-mail us at info@uesports.com
15) Do
you sell also equipment?
No, we don't sell baseball
/ softball gloves, bats, cleats, or any other equipment. We like
to focus on one task, delivering professional quality baseball, basketball
and softball
pants, jerseys and uniforms fast and at the absolute best price.
16) I
forgot my password... How can I access my order / quote?
Please e-mail us at info@uesports.com
to get your new password. Make sure to include your full name and quote
/ order number which you want to access.
17) How
can I become a dealer for your company?
Currently, we do not have a dealer program.
18) Can
I download and print out an order form to be used off-line?
Yes, absolutely. Click here to
download and print out the order form.
19) I
can't find an answer to my question. What should I do?
No problem, feel free to e-mail
us, call us or even fax
us with your question. We will be happy to answer it.
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