DELIVERY TERMS

• United States...
• European Union...
• World Orders... (non US and EU orders)

SPEC. ORDER STYLES AND COLORS

Ask for quote and delivery terms at info@uniformsexpress.com when ordering special styles and colors.

CUSTOM LETTERING AND LOGOS

A one-time setup charge may apply on custom lettering, numbering and logos. Please send all custom artwork via e-mail to info@uniformsexpress.com in Corel Draw or Adobe Illustrator format.

FREE SAMPLES

There is a $20 fee for samples but the customer receives a $20 credit for his order. A return shipping label is included.

ORDERING INSTRUCTIONS

1. Fill out the order form and send it to us via our secure web server or call us toll free at {$CFG.CALL_MAIN} or 650 691-4466.
2. After we confirm all the details of your order we will collect a 50% deposit* on all Non-PO orders.
3. Approximately 1 week before your order is complete and ready to ship we will automatically collect the second half of the payment. If paying by check please send 2nd payment within 3 weeks from when you placed your order.
4. You will receive your order via UPS Ground.
5. Fill-in orders: when a team reorders uniforms, 12+ pricing will be applied.

NO ORDERS WILL BE SHIPPED UNTIL THE INVOICE IS PAID IN FULL.

*Notes:
a) All orders of $500 or less must be paid in full before we will start production.
b) All cap only orders and pants only orders must be paid in full before we will start production.
c) 50% off guarantee only valid if order is paid in full upon placing order.
d) 50% off guarantee applies if game day is missed.

CHANGING AN ORDER

Changes to an order that has already been confirmed by the customer, or was placed with no confirmation needed, will be subject to a $25 administration fee. Additionally, customers will be charged for the labor and material costs of any changes that are made.

CANCELING AN ORDER

Once your order is in production customers will be charged $50 for each cancelation that occurs.

SHIPPING RATES (USA & EU)

Ask for quote on non US and non EU orders.

PAYMENT DETAILS

Credit Cards
Credit card payments are the fastest and easiest way to pay. We accept MasterCard, VISA and American Express credit cards only.

Checks
We accept checks drawn on U.S. bank accounts only. All returned checks will incur a $25 processing fee.

Bank Wires
Customers must pay any wire fees charged by their bank. Processing or shipping your order takes place after we receive a wire confirmation via fax. There is a $15 service charge for bank wires on orders under $500.

Purchase Orders (schools only)
We must have a faxed copy of the PO and coach's guarantee form before we can start production. We must have the originals before we can ship.

BANK WIRE INFORMATION

Call or e-mail us for bank wire information.

SIZE EXCHANGE POLICY

Any non-customized* items can be sent back to us for size exchange within 30 days from the date of delivery.

* A non-customized item is any item which does not include ANY of the following: trims, lettering, numbering, embroidery, custom size, custom length or custom color.

INTERNATIONAL ORDERS

Orders be shipped from the United States to countries outside the United States may incur import duties (taxes). It is our customer's responsibility to understand the tax consequences of importation. Uniforms Express will not be held accountable for any such charges. To find out what taxes may apply in your country please contact your local customs office.

QUALITY STANDARDS

Uniforms Express is committed to quality. We take great pride in delivering the highest quality uniform that exceeds industry standard and customer expectations. However, custom uniforms are hand made and slight imperfections or mistakes may occur and be visable in an arms length inspection. We are equally committed to fixing or replacing imperfect products when they fail the "on field" or "team photo" test. If an imperfection or mistake is noticable in a standard team photo or while viewing the player on the field, we'll fix it or replace it free of charge.